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Hotel and Catering Management Courses In South Africa:

What is Hotel and Catering Management?

Hotel and catering management fall under the umbrella of the hospitality industry. As such you'll typically find information relating to hotel and catering courses under tourism and hospitality management. Oxbridge Academy offers hotel and catering management as separate courses in the broader context of the hospitality industry in South Africa.

Hotel Management

The duties of a hotel manager vary according to the size and type of the business. In large hotels, general managers are in charge of the entire hotel. They may be in charge of determining room rates, monitoring income and expenses, and supervising other staff. In large hotels that have restaurants and conference facilities, assistant managers are generally on hand to help managers supervise the various areas of the hotel. Often, assistant manager job titles describe their duties. For example, executive housekeepers make sure that all areas of the hotel are clean, front office managers are in charge of reservations and room assignments, food and beverage managers oversee restaurants and banquets, plan menus, set prices, and order supplies. Convention services managers coordinate all hotel activities related to meetings and have to work hand in hand with other managers, such as the food service and front office managers to accommodate guests.

Assistant managers hire, train, and supervise their members of staff. They need to submit regular reports about their area and are responsible for reordering supplies. Some may even have accounting, sales, and maintenance tasks. They have regular meetings with general managers.

The duties of small hotel managers differ from those that manage large hotels. Often they will be responsible for many non-managerial type duties, such as housekeeping and making general repairs, especially if other staff members are absent. They are also responsible for all the administrative tasks, such as recruitment, bookkeeping, reservations and managing schedules.

Resident managers live on the hotel premises. They are on-call 24 hours a day although they tend to work eight-hour shifts.

Catering Management

Catering managers plan, organise and develop the food and beverage services of organisations and businesses. They are responsible for meeting customer expectations, maintaining food and hygiene standards and achieving financial targets. There are a wide range of jobs in catering management, all of which can be obtained via a number of different career paths.

You'll find catering managers in restaurants, bars, hotels, resorts and cruise liners; or in private business enterprises catering events; or running public catering operations in hospitals, schools and prisons. With ongoing growth in the service industry, opportunities in this demanding but rewarding area continue to grow.

What you will learn in our Hotel and Catering Management Training Courses

Hotel and Catering Management

• The duties of the catering manager.
• The food and beverage management cycle.
• Catering management structures.
• The principles of sound catering management.
• HR Management.
• How HR works.
• Important legislation.
• HR strategies.
• Public relations principles.
• The role of communication.
• How a PR consultancy operates.
• The publics of PR.
• The duties of the Hotel Manager.
• The customer reception cycle.
• Examples of control structures.
• The principles of sound hotel management.

Catering Management

• The duties of the catering manager.
• The food and beverage management cycle.
• Catering management structures.
• The principles of sound catering management.
• How to use best service to good advantage.
• The use of House Policy.
• Ways in which foods become contaminated.
• How to apply the tools of the trade.
• How to use the order of service properly.
• How to take an order.
• Ways to deal with cheques and credit cards.
• The different aspects of mixology.
• How to use all the resources available to you.
• How to undertake staff training.
• Ways to deal with purchases and petty cash.
• How to apply the different legal aspects of the industry

Who will benefit from our Hotel and Catering Management Courses?

The Hotel and Catering courses will benefit anyone currently working in the Hospitality industry and who wants to get a promotion, as well as students who can't afford to go to university but who want the knowledge and understanding necessary to succeed in the working environment.

What award will I have after I have completed my Hotel and Catering Management Diploma?

The Oxbridge Academy Hotel and Catering Management Diploma is a career-orientated skills programme which is provider developed and assessed. These diplomas are issued by Oxbridge Academy and endorsed by the South African Institute of Management (SAIM). After completion of this diploma the student will show competence in the area of Hotel and Catering Management.

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